从 1960 年开设第一家杂货店直至今日，Harris Teeter 立于不败之地的秘籍就是创新。无论是在北卡罗来纳州开设第一家全空调杂货店、提供创新的葡萄酒和啤酒吧，还是追求类似 Uber 的移动轮班，创新都是 Harris Teeter 的核心文化。他们希望劳动力管理解决方案也能达到同样的创新水平。
成功案例
Harris Teeter
劳动力管理
Harris Teeter 的劳动力管理创新
公司案例
业务挑战
North Carolina-based Harris Teeter, a wholly-owned subsidiary of The Kroger Co., with over 265 retail locations, 52 fuel centers, three distribution centers and a dairy manufacturing operation, needed an enterprise-wide workforce management platform to drive associate engagement, efficiency and customer satisfaction. Any solution for Harris Teeter has to reflect and support the culture of diversity and inclusion that, together with innovation, is a foundation of their business model Harris Teeter wanted a workforce management solution that not only supported their continued push for innovation and inclusion, but also brought innovative capabilities to the table.
解决方案
通过在整个企业范围内运用创新的劳动力管理能力，支持 Harris Teeter 的包容性和创新文化。由于劳动力预测和调度的改进，改善了班次覆盖和库存定位，从而增加了收入。提升员工参与度和工作满意度，以提升客户服务，减少员工流失、招聘成本和培训。
“Diversity and inclusion are naturally woven throughout the framework of Harris Teeter, starting with our own associates and the customers that we serve... we recognize that creative energies and ideas generated by a diverse group of associates will always exceed those of any one particular group.”
– Harris Teeter 总裁
包容性文化
As a mid-sized regional grocer and retailer, Harris Teeter is in competition with everything from mega-stores to mom & pop shops. To compete successfully, Harris Teeter has a laser focus on three areas of its business: the diversity and inclusion of their workforce; an ever-increasing goal of customer satisfaction; and continued innovation in products and services. The three areas are mutually supportive. By having the associates in stores reflect the diversity in the customer base they serve, customers feel more welcome and comfortable. It also helps drive innovation.
Supporting innovation
Harris Teeter continuously strives to innovate in the way they serve their customers. Examples include having Starbucks locations in stores, offering “Hot Bars” serving pizza by the slice and other chef-prepared foods, omelet stations, sushi stations, burger bars and beer and wine bars. Their stores also support buy online/pickup in-store (BOPUS) convenience for shoppers.
Supporting all of its innovative customer services with a diverse workforce nearing 39,000 associates across its various business segments is a major challenge, especially considering some of the areas it serves have as low as a 1.25% unemployment rate. Harris Teeter chose to deploy Blue Yonder’s retail workforce management capability enterprise-wide to drive innovation in their workforce management practices.
Advanced scheduling capabilities enable Harris Teeter to automatically schedule associates weeks in advance based on past customer traffic and planned events. Harris Teeter gets heightened efficiency and better coverage, resulting in improved in-stock positions and customer service and satisfaction.
Driving associate engagement
Harris Teeter believes driving associate engagement results in higher associate satisfaction and retention, as well as improved customer satisfaction. Blue Yonder's mobile workforce management app gives associates 24/7 access to their schedules and time cards from their smartphones. In addition to their own shifts, associates can see and bid on uncovered shifts, as well as swap shifts with other associates. Managers can post open shifts and approve shift swaps.
Supporting innovation
Harris Teeter continuously strives to innovate in the way they serve their customers. Examples include having Starbucks locations in stores, offering “Hot Bars” serving pizza by the slice and other chef-prepared foods, omelet stations, sushi stations, burger bars and beer and wine bars. Their stores also support buy online/pickup in-store (BOPUS) convenience for shoppers.
Supporting all of its innovative customer services with a diverse workforce nearing 39,000 associates across its various business segments is a major challenge, especially considering some of the areas it serves have as low as a 1.25% unemployment rate. Harris Teeter chose to deploy Blue Yonder’s retail workforce management capability enterprise-wide to drive innovation in their workforce management practices.
Advanced scheduling capabilities enable Harris Teeter to automatically schedule associates weeks in advance based on past customer traffic and planned events. Harris Teeter gets heightened efficiency and better coverage, resulting in improved in-stock positions and customer service and satisfaction.
Driving associate engagement
Harris Teeter believes driving associate engagement results in higher associate satisfaction and retention, as well as improved customer satisfaction. Blue Yonder's mobile workforce management app gives associates 24/7 access to their schedules and time cards from their smartphones. In addition to their own shifts, associates can see and bid on uncovered shifts, as well as swap shifts with other associates. Managers can post open shifts and approve shift swaps.
Blue Yonder 专业方案赋能
Harris Teeter believes Blue Yonder’s innovative mobile app can drive greater associate engagement and coverage across locations. “We want to think outside the box and start sharing shift postings across locations. In some of our coverage areas we have several stores within an easy drive of each other. Associates could see and bid for any of those shifts. We think it could be like Uber where associates could see and rate available shifts and managers could rate the associates after they’ve worked a shift.”
Harris Teeter believes Blue Yonder’s innovative mobile app can drive greater associate engagement and coverage across locations. “We want to think outside the box and start sharing shift postings across locations. In some of our coverage areas we have several stores within an easy drive of each other. Associates could see and bid for any of those shifts. We think it could be like Uber where associates could see and rate available shifts and managers could rate the associates after they’ve worked a shift.”
“Associates have real-time information at their fingertips at any time and can take action. We are truly driving engagement by putting more control in our associates’ hands for scheduling coverage.”
–劳动力管理业务分析师
