PFSCM’s digital transformation with Blue Yonder delivers streamlined access to a diverse range lifesaving health products

成功案例

The Partnership for Supply Chain Management (PFSCM)

Blue Yonder 网络

PFSCM’s digital transformation with Blue Yonder delivers streamlined access to a diverse range lifesaving health products

公司案例

The Partnership for Supply Chain Management (PFSCM) is a procurement services agent (PSA) and 4PL services provider serving donors, governments, non-profits, and humanitarian agencies. Its health products are used to prevent, test, and treat HIV, malaria, tuberculosis, antimicrobial resistance, COVID-19, mpox, and address other health priorities.

PFSCM offers complete sourcing, supply chain, and logistics solutions. This includes category and channel management, strategic sourcing, supply chain, and 4PL solutions, including forecasting, demand planning, product quality assurance and quality control testing, upstream and last-mile logistics, end-to-end shipment tracking, and storage and warehousing services.

It helps achieve its clients’ public health goals through cost-saving procurement, efficient logistics, pharmaceutical-grade storage, and real-time data tracking in 75 low-and middle-income countries (LMICs) across Africa, Asia, and South America (with 90% of its volumes destined for Africa).

It’s headquartered in Washington, D.C., with a main operational office in the Netherlands and access to several pharma-grade and GDP-compliant warehouses and facilities for data logger placement and re-icing.

业务挑战

PFSCM’s legacy systems were outdated, inflexible, and overly customized. They were not designed for integration with other systems or digital engagement with supply chain partners and were expensive to operate, enhance, and maintain.

PFSCM needed to undergo digital transformation to improve supply chain visibility and streamline stakeholder collaboration. PFSCM sought a solution that could manage its operational scale, product complexity, multi‑party collaboration, and provide a better user experience for its staff.

PFSCM has a product portfolio of more than 6,200 unique stock keeping units (SKUs), and associated services comprising pharmaceuticals and medical devices spanning ambient, temperature-controlled, cold-chain, and frozen products. Its products all have unique attributes that require specialized packing, storage, transportation, installation, and servicing, making every order a complex challenge.

服务中低收入国家 (LMIC) 的客户，还面临更多挑战以及实际运营中的瓶颈。通常，一个国家内部的物流涉及多个供应链层级：货物先配送至中央医疗仓库，再配送至地区和区县级仓库，最终送达医院和医疗卫生机构。状况不佳的道路、不稳定的人员配备，以及海运延误导致的滞期费加剧了这一挑战。

另一个重大挑战是社会动荡。2025 年，在其业务覆盖的 75 个国家/地区中，至少有 25 个国家遭遇了严重且具有破坏性的困难，包括自然灾害、基础设施崩溃、冲突以及社会政治动荡。在某些国家，互联网曾很长一段时间无法接入。

解决方案

PFSCM chose Supply Chain Command Center, powered by the Blue Yonder Network, to execute operational functions such as managing incoming client requisitions, order placement, logistics fulfilment and global logistics execution. The Command Center enables digital execution of processes, and improved collaboration with suppliers and freight forwarders within the platform. The solution helps users manage their transactions, enables managers to track transaction execution, and streamlines exception handling. With Blue Yonder Supply Chain Command Center deployed in a public cloud, the organization now has real-time data for decision-making, performance monitoring, risk management, and continuous improvement.

“借助 Blue Yonder Supply Chain Command Center 打造数字化供应链，使 PFSCM 供应链中的众多利益相关方能够更好地了解可能带来风险的情况。随着数据可视性不断提升，并配备合适的工具和合作伙伴，我们能够节省时间、推动利益相关方履行责任、主动管理问题，并始终掌握供应链动态，从而实现风险的最优管理。通过数字化转型，我们的运营效率得到了大幅提升，同时还能应对近年来产品品类规模的快速增长。”

–Berry de With, Product Owner and Lead ERP at PFSCM.

Flexibility to embrace new business models

过去，PFSCM 专注于抗逆转录病毒 (ARV) 药物等药物的发货，这是一个相对简单的流程（约 50 个 SKU），采购订单 (PO) 直接发送给少数供应商。但自新冠疫情以来，PFSCM 的运输量大幅增加，其中包括 X 射线机等更复杂的医疗设备。这些设备通常需要特殊的运输条件以及配套的产品和服务，因此给其运营带来了更多层面的复杂性。这些“实验室技术产品”不仅是资金密集型程度更高的设备，而且在供应方面也更具挑战性。除了实物配送外，这些设备还需要安装、调试和培训服务，而所有这些服务均通过 Blue Yonder 系统进行管理。

Blue Yonder Supply Chain Command Center has helped drive this transition through the digital execution of processes. It supports thousands of simultaneous orders, each containing multiple order lines, with numerous delivery schedules, across more than 6,200 SKUs. The solution can also handle separate lifecycle processes for products, warranties, maintenance, and services while keeping those flows linked to the originating order and asset records.

近年来，PFSCM 还转型成为众多利益相关方更具战略意义的协同编排合作伙伴。此前，PFSCM 主要提供直接的订单管理服务，包括接收订单以及处理与供应商相关的采购订单。随着业务日益聚焦于更复杂的医疗设备，PFSCM 需要转向更具“经纪人/中间人”性质的服务模式，以便在多个参与方之间统筹协调战略层面的履约工作。通过统一处理所有销售订单和采购订单，PFSCM 可以针对不同的库存站点实施“战略库存”管理。这带来了更优质的客户服务，并通过多种渠道和定价机制提供了更多选择。

The system maintains a robust item master and supplier master database to ensure quality compliance, serial, and lot traceability, and to prevent non‑compliant products from entering the supply chain (chain of custody, serial/lot tracking, recalls).

Digital collaboration with supply chain partners to manage transactions

PFSCM 使用 Blue Yonder 来执行其所有关键运营职能，从管理客户入站需求到订单下达和物流执行。更重要的是，Blue Yonder Supply Chain Command Center 能够实现这些流程的数字执行，并支持在平台内与货运代理直接协作。它还提供原生和定制开发的功能，以帮助用户管理其交易，并使管理者能够跟踪交易执行情况并简化异常处理以减轻影响。

Blue Yonder 解决方案可接收来自各种客户系统和外部门户的采购申请，并支持报价生成、路由、审批记录以及版本控制。它可以协助向供应商下达订单、跟踪订单确认，并持续监控交付周期和异常情况，直至订单履行完成。它还可以协调供应商、承运商、第三方物流 (3PL) 服务提供商和报关行之间的协作，以统一提货日期、运输计划、进口文件、豁免文件以及清关安排。这使仓储、货物集拼/拆分以及向医疗机构和其他地点的最后一公里配送得以顺利执行，同时支持部分订单/拆分订单和多批次运输处理，从而优化物流流程。最终，它在计划、执行和财务之间提供单一真实信息源，从而确保决策基于一致且经过审计的数据。

“Data integrity ensures we can make decisions based on facts. Without data, it is impossible to see where processes, transactions, or activities are getting stuck, why they are getting stuck, and how to get them unstuck. Highly interconnected supply chains require clients, suppliers, freight forwarders, and other stakeholders to perform critical roles and actions throughout each transaction’s life cycle. The Blue Yonder system has excellent integration capabilities, enabling us to connect with partners in a real-time, networked environment. This streamlines processes and drives effective data-sharing and digital collaboration, thereby ensuring transactions are executed smoothly.”—

–Berry de With, Product Owner and Lead ERP at PFSCM.

Faster order turnaround by smaller teams

PFSCM 自 2019 年部署 Blue Yonder 以来取得了良好的成效（该项目由一家系统集成商负责实施，而该系统集成商后来成为数字解决方案公司 Accenture 的一部分）。

该组织目前在交易生命周期的各个阶段都缩短了交付周期，包括报价、下单、供应商交付周期和货运执行。其数据驱动型流程减少了错误和异常情况。此外，内部效率的提升降低了服务成本，从而为客户节省了费用。

PFSCM 正在受益于供应商、承运商、分销商和客户之间的实时多方可视性，能够及早发现预警和异常情况，并缩短交付周期、减少错误。通过提高可视性并生成警报，工作人员可以主动与供应链合作伙伴沟通，以确保货物顺畅流动。这不仅能确保救命药物和医疗器械按时且具成本效益地送达，还能避免与港口延误相关的滞期费和滞留费。

优化物流以提高效率

PFSCM 还在持续优化物流计划。Blue Yonder 解决方案支持对货物进行合并，以提升物流效率（例如整合海运/空运货物），同时支持根据供应商备货情况、运输能力、资金拨付窗口或收货方限制拆分订单和货运批次。

它还支持动态分配和路线计划，以便在出现异常时在成本、速度和风险之间进行实时权衡。这些功能包括装载与路线优化、运输方式选择（公路、铁路、航空或海运）、承运商管理、成本控制与运费预算，以及法规合规。计划员借助技术（包括 Blue Yonder 和产品信息管理 (PIM) 工具）分析数据、跟踪货物并做出明智决策，从而提高服务水平和运营灵活性。

Logistics optimization also helps drive PFSCM’s sustainability targets by orchestrating plans to optimize loads and minimize the number of containers and shipments needed.

Process improvements

PFSCM 消除了流程改进和创新的障碍。员工现在可以识别与供应商文档相关的信息缺口，并与供应商协作，快速将所需数据上传到 Blue Yonder 解决方案中。PFSCM 发现，员工在数字化环境中协作的时间越长，就越能发现简化与供应商及第三方物流服务商 (3PL) 之间流程交互和数据交换的机会。

The Blue Yonder solution provides integration via APIs/EDI with multiple client procurement systems, supplier portals, freight forwarder platforms, customs systems, and financial systems, so information flows seamlessly across stakeholders.

客户拥有充分的灵活性：他们既可以获得对 Blue Yonder 解决方案的安全访问权限，也可以继续使用自己的系统并通过 API 与 Supply Chain Command Center 集成。

Dashboards create better exception management

Blue Yonder Supply Chain Command Center provides true ‘control tower’ capabilities that encompass people, processes, and technology. For PFSCM’s users (two-thirds of all staff), there have been marked changes as the solution feeds into intuitive, role‑based dashboards (via Power BI) and workflows so operational staff can easily review queues, manage approvals, and act on exceptions without intensive training. The solution also enables actionable alerts, prompts, and workload views so users know what requires attention, where bottlenecks sit, and how to prioritize tasks. Management dashboards enable managers to track transaction execution, measure team workloads (regional teams), and monitor KPIs (turnaround time, fill rates, exception resolution) to sustain improved service levels and efficiencies.

Compliant purchasing maintains high-quality standards

PFSCM’s mission is to improve access to health products in LMICs through effective procurement and delivery of quality-assured products.

PFSCM has done extensive work to create and maintain a robust framework for managing item and supplier master data to ensure all procurement complies with product quality assurance requirements. Products in the system all comply with the defined quality requirements, which is a key first step in preventing non-compliant products from entering the supply chain. Blue Yonder Supply Chain Command Center supports various chain-of-custody solutions for serial tracking, lot tracking, tracking across consolidation and deconsolidation, IoT operations, and targeted recalls. These innovations will continue to play a critical role in ensuring product integrity and quality throughout the health supply chain.

合作关系与演进

PFSCM, Accenture and Blue Yonder partnership
“Our approach to working with Accenture and Blue Yonder was to deploy the Supply Chain Command Center as the ultimate ‘go-to’ destination for users and the engine to power the organization. For this reason, it is commonly referred to as our ERP. But in the six years since the initial deployment, we have worked with Accenture to continually refine the system to add incremental value to the business, which is an ongoing initiative. The more our staff use the system, the more they can see areas where value can be created. It is a continual cycle of innovation.”—Berry de With.

Secure online catalog launched
In 2025, PFSCM launched a digital product catalog with a secure ordering portal to improve access to lifesaving health products for its clients. The HealthSupply Portal is connected to the Blue Yonder Supply Chain Command Center to provide streamlined access to an extensive range of health products, simplifying procurement with intuitive search, comprehensive product information, and a secure ordering system. “In the last few years, PFSCM has become more digital and data-centric, with the deployment of new tools, including Blue Yonder, to help us incrementally improve product information management, increase transparency, and streamline processes to meet and exceed our clients’ expectations. The new portal reduces the complexity of navigating our extensive portfolio of more than 6,200 specialized health products.” —Perry van Dam, PFSCM Information Technology Director.

Future plans

Improved transportation management

Since the initial deployment of the Blue Yonder system in 2019, PFSCM has been incrementally unlocking the value within the system to embrace new business models, logistic blueprints and best practices. Next, PFSCM plans to explore some of its advanced transportation management system (TMS) capabilities built into the application to increase the efficiency of its international freight management. It seeks to determine how TMS can help consolidate product consignments at the country of origin to promote efficiency.

Summary

自 Blue Yonder Supply Chain Command Center 成功部署以来，该解决方案已被 PFSCM 用于交付约 12,000 次货运（平均每年 2,000 次），总计超过 9,400 万个单位。

通过整合端到端网络的实时可视性、先进分析能力和用户友好的运营层，PFSCM 得以自动化利用准确数据，从而缩短交付周期、减少错误、降低服务成本，并更好地保障中低收入国家 (LMIC) 患者以及医疗器械和其他健康产品最终用户的产品质量。

Blue Yonder Supply Chain Command Center has helped convert transactional complexity into coordinated, data‑driven execution, enabling smaller teams to manage much larger volumes with greater reliability and transparency.