解决方案
Online Returns
Optimize online returns with intelligent decisioning and seamless integration for a smooth, efficient, and tailored customer experience.
- Online Returns
概述
如何在客户体验与成本优化之间取得平衡
A digitized approach to online returns lowers costs, improves customer experiences and optimizes the entire returns process. See how that’s possible.
Why smooth online returns matters
0%
电商平均退货率
0%
消费者在做出购买决定时会考虑零售商退货政策的质量
特性与功能
客户发起的退货之旅
Data-driven decisioning
Use Smart Disposition to optimize every return, reducing costs, recovering revenue, and enhancing sustainability.
自定义政策和原因代码
Enforce returns policies with dynamic decisioning. Use order, customer, and SKU data to tailor returns options and reduce costs.
消费者跟踪与通讯
Keep customers informed with automated, branded updates while reducing customer service interactions.
主要优势
What’s possible with self-service returns
Why smooth online returns matter
Blue Yonder Online Returns eliminates the need for printers or customer service calls. Customers enjoy a smooth, simple process with full visibility, building trust in your brand.
退货可见性
With Blue Yonder Online Returns, you gain a clear view of inbound returns before they arrive at the warehouse, helping you manage resources efficiently, restock quickly and reduce markdowns.
完全数字化的体验
Empower customers with a branded, tailored returns experience while improving your ability to track parcels, optimize inventory, and act on insights.
与 Blue Yonder 一起更聪明地工作
电子商务总监
Simplify the returns process
Streamline returns for customers and teams with a fully digitized, efficient process, powered by Smart Disposition to optimize every step.
Improve resale rates
Improve Resale Rates: Restock returns faster to maximize resale value and reduce churn with a seamless, efficient process.
Compete with innovators
Deliver a returns experience that rivals market leaders, combining ease, efficiency and innovation.
Streamline returns for customers and teams with a fully digitized, efficient process, powered by Smart Disposition to optimize every step.
Improve resale rates
Improve Resale Rates: Restock returns faster to maximize resale value and reduce churn with a seamless, efficient process.
Compete with innovators
Deliver a returns experience that rivals market leaders, combining ease, efficiency and innovation.
借助专业服务提升绩效与促进发展
与 Blue Yonder 专业服务团队合作，充分挖掘 Blue Yonder 解决方案的价值 —— 更快实现价值，获得解决方案的专业知识，并拥有成功的可靠记录。我们的服务团队将全程伴您左右，助力打造现代化且具韧性的供应链。
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